Securing Meds is a Constant Struggle with the Insurance Company

Securing Meds is a Constant Struggle with the Insurance Company
When people ask me about some of the harder aspects of living with Crohn's Disease, I tell them about the chronic pain, the exhaustion and weakness, the lack of appetite, the lack of desire to do anything, and the constant doctors' appointments. Most people can understand those challenges to some extent. What healthy people can't seem to understand is that I must constantly fight with my insurance company. Take, for instance, getting my Stelara injections. They must be ordered through a specific mail-order pharmacy that my insurance company designates. Each time I need a refill, which is all the time, really, because they won't let me get more than one shot at a time, I have to call the pharmacy to tell them I want the refill. Inevitably, I am transferred two or three times, and with each transfer I'm required to state not only my name and birth date, but my address and my insurance information. Each new customer service person will tell me to hold on for the next person because she can't help me with what I need. Then that person will make me start all over again. Usually after about three transfers, I get to the person I need, but each time, the person finds something wrong with my request. Either my account has been deleted and needs to be restarted all over again, necessitating another 15 minutes of repeating the same basic information, or my pre-certification no longer exists. (For certain specialty drugs, you have to have a special pre-authorization from your insurance company, which requires your doctor making a call and
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